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Goods can only be returned within 7 days when received by the customer. Prior return authorization is must before returning goods. If goods are returned without prior return authorization then these goods will not be accepted by Julia Impex Ltd
Julia Impex Ltd does not offer a free returns service unless the items are faulty or incorrectly sent. We will only refund items if they are returned with their full ratio pack. If an item is missing from the ratio pack we will not issue a refund for the whole pack, unless the items are faulty or incorrectly sent
We will, at our discretion, charge a 15% restocking fee for items returned unless the items are faulty or incorrectly sent. Regular customers with whom we have a good working relationship will not be charged a 15% restocking fee.
Pack your parcel securely making sure you include a copy of your original shipping note. Failure to provide a copy may result in credits being delayed. Please mark your box clearly with the address listed below:
JULIA IMPEX LTD,
7950 ONTARIO STREET,
VANCOUVER, BC V5X 3E1
Julia Impex Ltd is not liable for parcels returned by customers. In the event of any claim it is the sender who is responsible for processing the claim. We advise that you ensure your parcel is covered for the value of its contents.
For any refund processed, a confirmation will be sent to you via email or by post. For any replacement, we will process your request within 48 hours, however please allow 7 days turnaround from the time you send your parcel back to us to redelivery. If you return an item and request an alternative item at a higher price, we will charge the original payment card, unless you supply us with different card details. Any refunds or difference in price will be credited to the original payment card.
Julia Impex Ltd doesn't have a returns courier service, therefore all parcels must be returned via the Post Office. Your postage will only be refunded if the items are faulty, incorrect or an unsuitable alternative.
If for any reason you have a query regarding the delivery of your order, please call our online customer services helpline on 604-801-6222 or email HSVIRK@MSN.COM
Where an order is cancelled by a customer before shipment but after it has been processed by us (Processing 2), we reserve the right to charge a 15% restocking fee. Regular customers with whom we have a good working relationship will not be charged a 15% restocking fee.